Letter to Our Valued Custom Jigsaw Puzzle Customers,
Beginning April 11th, the time that it will take for us to produce your puzzles is going to be a bit longer than usual.
A large children’s research hospital contacted us about producing puzzles for their patients and families that have been affected by the Covid-19 crisis. While the restrictions for the virus have been in place, these families have been able to be with their children, but unfortunately the families are sheltered in place and unable to leave the building. In order to provide one small but meaningful activity to these families, we are directing all our puzzle production in the near term to making puzzles these affected families and patients.
Family is an important part of our business. Our three children grew up in the Portrait Puzzles business. When they were little they folded boxes, and as they moved into their high school years they became more involved with the production. As a small family owned business, we are always looking for opportunities to help families in need.
For the next few weeks, we won’t be able to ship your puzzles in our normal next-day fashion. The website will show an estimated ship date for your orders, and we ask you to help our family and the families affected by this shelter order by waiting a bit longer than normal for your puzzles. Thanks for being patient while we complete this important puzzle project!
Jay, Patty, Patrick, Jenna, and Joey