Christmas Delivery Guarantee

The Portrait Puzzle elves are geared up for Christmas!  We are ready to make sure your custom puzzles arrive on time for the holiday.  For US residents, place your photo puzzle order by 3 PM on December 19^th, 2019 using our free shipping.  For Canadian residents, place your order by 3 PM, December 12th using our flat rate shipping.  We guarantee that your custom puzzles will arrive on or before December 24, 2019 or we will give you DOUBLE your money back!

"Neither snow nor rain nor heat nor gloom of night stays our puzzle couriers from the swift completion of their appointed rounds."

We know snow and ice can delay shipments, but if this happens our offer is still valid!  The only disqualifying events are:

1.  The carrier states that there is no such address.
2. The shipment is refused upon delivery.
3. The address we ship to is forwarded to another address or returned due to no forwarding address.

Order with the confidence that your holiday gifts will arrive on time!  If your custom puzzles don’t arrive on or before 12/24/2019 notify us via email by 1/15/2020 of the missed shipment and we will refund double the original order value.  Customers that request replacement items for lost or damaged shipments will not be eligible for refund.  Delivery date based on the date / time provided by carrier's tracking information.