Christmas Delivery Guarantee

The Portrait Puzzle elves are geared up for Christmas!  We are ready to make sure your custom puzzles arrive on time for the holiday.  For US residents, place your photo puzzle order by midnight on December 20th with UPS 2-Day Air shipping for guaranteed delivery.  We guarantee that your custom puzzles will arrive on or before December 24, 2020 or we will give you DOUBLE your money back!

"Neither snow nor rain nor heat nor gloom of night stays our puzzle couriers from the swift completion of their appointed rounds."

We know snow and ice can delay shipments, but if this happens our offer is still valid!  The only disqualifying events are:

1. The carrier states that there is no such address.
2. The shipment is refused upon delivery.
3. The address we ship to is forwarded to another address or returned due to no forwarding address.

Order with the confidence that your holiday gifts will arrive on time!  If your custom puzzles don’t arrive on or before 12/24/2020 notify us via email by 1/15/202 of the missed shipment and we will refund double the original order value.  Customers that request replacement items for lost or damaged shipments will not be eligible for refund.  Delivery date based on the date / time provided by carrier's tracking information.