Complete orders placed between now and noon (CDT) Monday, October 22nd will leave our facility on Tuesday, October 23rd. 

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Customer Service

Our Guarantee

Portrait Puzzles guarantees 100% customer satisfaction. If you are not satisfied with our products, we will first make every attempt to replace your item at no cost. If we are unable to provide a satisfactory replacement, Portrait Puzzles will provide a full refund including shipping costs.

Questions regarding your order or specific products

Please contact us at (888) 785-2130 or email [email protected] with any product questions. Our business hours are from 8:00 am - 5:00 pm, Central Time, Monday thru Friday and we will respond to messages left during non-business hours.

Shipping times

Please check the home page to see when your custom jigsaw puzzle is scheduled to ship. Then, add the number of days for the shipping option that you choose at checkout. Please do not count weekends or holidays as shipping days.
Our photo puzzles ship via US Priority Mail or UPS from La Crosse, WI 54601.

Payment

We accept VISA, MasterCard, Discover, American Express, and PayPal. Checks are accepted on mailed orders.

Privacy

Portrait Puzzles will not sell your information to any company. The photo you submit is used for your puzzle(s), and no other purpose. Files are archived, and can be deleted at your request.

Terms of Use

Portrait Puzzles expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this site.

The Portrait Puzzles name and logos, and all related products and service names including PortraitPuzzles.com, design marks, and slogans are the trademarks, service marks or registered trademarks of Portrait Puzzles, Inc.  All other product, trademarks and service marks contained herein are the property of their respective owners.

Portrait Puzzles, Inc. does not assume any legal liability or responsibility for any product or process purchased at Portrait Puzzles. In no event shall Portrait Puzzles be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of Portrait Puzzles.

Portrait Puzzles
1500 Green Bay Street Suite 502
La Crosse, WI 54601

Phone: (888) 785-2130

Local: (608) 796-1124

Email: [email protected]