Our custom photo puzzles are created on demand upon purchase, so we’ll be happy to replace or refund your customized order if it arrives flawed or damaged. In the rare case of that happening, please contact us and include your order number along with a photo of the issue for quick processing.

For a refund, please return your puzzle to:

Portrait Puzzles
Attn: Returns
1500 Green Bay St.
Ste. 502
La Crosse, WI 54601

Please include the Order ID number or full billing name along with a reason why the product is being returned. We will provide a full refund up to 90 days after the day the order was placed. After 90 days, we will issue a store credit for the value of the puzzle.